Return & Exchange Policy
We want you to be completely satisfied with your purchase. If something is not right, here is how our return and exchange process works.
4-Day Return Window
From the date you receive your orderEasy Process
Contact us on WhatsApp to startRefund in 7 Days
After we receive and inspect the itemReturn Policy
If you are not satisfied with your purchase or received a wrong or defective product, you can request a return within 4 days of receiving your order. The return window starts from the date the order is delivered to you, not the date of purchase.
To be eligible for a return, the product must meet the conditions listed in the eligibility section below. We process returns on a case-by-case basis and reserve the right to decline a return if the conditions are not met.
Exchange Policy
If you want to exchange a product for a different item or variant, you can request an exchange within the same 4-day window. Exchanges are subject to product availability. If the item you want is not in stock, we will offer a refund instead.
For exchanges, the original product must be returned in unused condition with original packaging before the replacement is dispatched.
Eligibility for Return / Exchange
- Product is unused and in original condition
- Original packaging and tags are intact
- Return requested within 4 days of delivery
- Wrong product was delivered
- Product arrived damaged or defective
- Product does not match the website description
- Product has been used or opened
- Original packaging is missing or damaged
- Return requested after 4 days of delivery
- Opened ink bottles or liquid products
- Used art supplies (paints, brushes, markers)
- Customized or personalized items
- Sale or clearance items
How to Request a Return or Exchange
- Contact us on WhatsApp at +923099447089 or email us at Info@Decentstationery.Pk within 4 days of receiving your order.
- Share your order number, the product you want to return or exchange, and the reason for the request. Include photos if the product is damaged or defective.
- Our team will review your request and confirm whether the return or exchange is approved. You will receive a response within 24 hours.
- Once approved, ship the product back to our store address. Pack the product securely to prevent damage during transit.
- After we receive and inspect the returned item, we will process your refund or dispatch the exchange product within 3-4 working days.
Return Shipping
Return shipping costs are the responsibility of the customer. You can use any reliable courier service to send the product back to us.
Exception: If the return is due to a wrong product sent by us or a product that arrived damaged/defective, we will cover the return shipping cost. Please contact us before shipping so we can arrange the return.
Ship returns to: Decent Stationery, Malik Munir Rd, Sanda Kalan, Sanda, Lahore, 54000, Pakistan
Refund Details
| Detail | Information |
|---|---|
| Refund Processing Time | Within 7 working days after we receive and inspect the returned item |
| Refund Method (COD Orders) | Bank transfer to your provided account, or EasyPaisa/JazzCash |
| Refund Method (Bank Transfer Orders) | Refund to the same bank account used for payment |
| Shipping Charges | Original shipping charges are non-refundable unless the return is due to our error |
| Partial Refunds | May apply if the returned product shows signs of use or missing packaging |
Damaged or Defective Products
If you receive a product that is damaged during shipping or is defective, please contact us within 24 hours of delivery. Share clear photos of the damage or defect along with your order number.
For confirmed damaged or defective items, we will offer a free replacement or a full refund including return shipping costs. You do not need to wait for the 4-day window -- contact us immediately so we can resolve it quickly.
Order Cancellations
If you want to cancel an order, please contact us as soon as possible on WhatsApp. Orders can be cancelled free of charge if they have not been dispatched yet.
Once an order has been dispatched, it cannot be cancelled. You will need to receive the order and then follow the return process described above.
Tip: The sooner you contact us about a cancellation, the better. Our team processes orders quickly, so reach out immediately if you change your mind.
Need Help With a Return?
Our team is available 7 days a week to help you with returns, exchanges, or any questions about your order. Reach out through any of the channels below.
- WhatsApp / Phone: +923099447089
- Email: Info@Decentstationery.Pk
- Hours: Mon-Sat 6:30 AM to 10:00 PM, Sun 10:00 AM to 10:00 PM
Shop With Confidence
We stand behind the quality of every product we sell. Browse our collection or contact us with any questions.