Privacy Policy
Your privacy matters to us. This policy explains how Decent Stationery collects, uses, stores, and protects your personal information when you visit our website or place an order.
Secure Data
Your information is protected with industry-standard security measures
No Spam
We never sell or share your data with third-party advertisers
Your Rights
You can request access, correction, or deletion of your data anytime
Information We Collect
When you visit our website or place an order, we may collect the following types of personal information:
| Type of Data | Details |
|---|---|
| Personal Information | Full name, email address, phone number, billing and shipping address |
| Order Information | Products purchased, order history, transaction amounts, payment method used |
| Account Information | Username, password (encrypted), saved addresses, wishlist items |
| Device & Browser Data | IP address, browser type, operating system, screen resolution, referring URL |
| Usage Data | Pages visited, time spent on site, products viewed, search queries on our site |
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping, delivery, and payment confirmation
- To communicate with you about your order status, shipping updates, and delivery notifications
- To provide customer support and respond to your inquiries via email, phone, or WhatsApp
- To send you promotional emails, new product alerts, and exclusive offers (only if you opt in)
- To personalize your shopping experience and show relevant product recommendations
- To improve our website, product offerings, and overall customer experience
- To detect and prevent fraudulent activity and protect against unauthorized transactions
- To comply with legal obligations and applicable Pakistani laws
How We Protect Your Data
We take the security of your personal data seriously. The following measures are in place to protect your information:
- Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers
- Payment processing is handled through secure, PCI-compliant payment gateways. We do not store your credit or debit card details on our servers
- Access to customer data is restricted to authorized personnel only, on a need-to-know basis
- We regularly update our security practices and software to guard against vulnerabilities
Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic site functionality such as shopping cart, login sessions, and checkout |
| Analytics Cookies | Help us understand how visitors use our site (e.g., Google Analytics) to improve content and performance |
| Marketing Cookies | Used to deliver relevant ads and track campaign performance across platforms (e.g., Meta Pixel) |
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality, including your ability to add items to your cart or complete checkout.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who help us operate our business:
- Shipping Partners: Your name, phone number, and delivery address are shared with our courier partners to deliver your order
- Payment Processors: Payment details are securely handled by third-party payment gateways for transaction processing
- Analytics Providers: Anonymized usage data may be shared with analytics services (such as Google Analytics) to help us understand site traffic
- Communication Tools: Your email or phone number may be used through third-party services (such as email marketing platforms) to send order updates or promotional content you have opted into
Note: All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to Decent Stationery.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal compliance. Specifically:
- Order and transaction records are retained for a minimum of 3 years for accounting and legal purposes
- Account information is kept as long as your account remains active. You can request account deletion at any time
- Marketing preferences and opt-in data are retained until you unsubscribe or request removal
- Website usage and analytics data are retained in anonymized form and do not personally identify you
Your Rights
As a customer of Decent Stationery, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you at any time
- Right to Correction: If any of your personal information is inaccurate or incomplete, you can request that we update it
- Right to Deletion: You can request that we delete your personal data, subject to legal and business retention requirements
- Right to Opt Out: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly
- Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances
To exercise any of these rights, contact us at decentstationery.pk@gmail.com or reach out via WhatsApp at +92 309 9447089. We will respond to your request within 7 business days.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment portals, and partner sites. We are not responsible for the privacy practices or content of these external websites. We recommend that you review their privacy policies before submitting any personal information.
Children's Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take steps to remove that information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.
Tip: Bookmark this page so you can easily check back for any updates to our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
- Email: decentstationery.pk@gmail.com
- Phone / WhatsApp: +92 309 9447089
- Store Address: Malik Munir Rd, Sanda Kalan, Sanda, Lahore, 54000
- Business Hours: Monday to Saturday, 11:00 AM to 9:00 PM
Shop With Confidence
Your data is safe with us. Browse our collection knowing your privacy is always protected.